FAQ

4-in-1 Pull-Out Touch Control System (3L Tank)

Overview

Delivers instant filtered boiling water, pure filtered cold water, and standard hot & cold mains from one sleek faucet. Save time, space, and energy.

Key Features
  • Precise adjustable temperature up to 208°F; quick heat
  • Child-safe touch control (press-and-hold; instant stop)
  • Pull-out spray head; Eco Mode & premium insulation
  • Genuine 3L (0.79 gal) — ~5–6 mugs
  • DIY-friendly; typically no PRV in U.S. installs
  • Lead-free brass; 120V/60Hz, standard 15A GFCI
  • Advanced multi-stage filtration: 0.2 µm nano-carbon block reduces lead, fine microplastics, volatile pharmaceuticals (TTHMs, MTBE, Phenytoin, Naproxen, Estrone, Ibuprofen), chlorine, oxidised metals, and cysts (Giardia & Cryptosporidium).
Specifications
Tank dimensions: 11.8" H × 8.6" W × 8.6" D
Recovery rate: up to 0.4 gal/min (boiling)
Water pressure: 30–72 psi
Filter capacity: 1500 gal; >0.5 gpm @ 1.5 bar
Maintenance
  • Replace filter every 6 months (regardless of hardness).
  • Descale every 6 months with the Aqualogic Descale Pack (1 bottle = 2 treatments/1 year + pipette, gloves, safety glasses). Extra bottles sold separately.
Warranty

2-year manufacturer’s warranty (USA). Subject to registration within 30 days and proof of filter replacement every 6 months. Warranty covers repair or replacement of defective parts only.


Point-of-Use Filtration Faucets

Overview

Premium POU faucets delivering filtered water on demand with outstanding build quality and smooth, drip-free operation—ideal with Aqualogic filters or RO systems.

Key Features
  • Solid brass construction; insulated spout; 360° swivel
  • Quarter-turn ceramic disc cartridges (smooth, drip-free)
  • Flow rate: 1.1–1.4 GPM; ADA-compliant lever handles
  • Decorative spout (4" reach) & base plate with rubber O-ring
  • Compatible with RO and under-sink filtration systems
Options
  • Operation: Single or dual lever
  • Water delivery: Filtered on demand; filtered boiling on demand; chilled/cold
  • Finishes: Chrome, Brushed Nickel, Matte Black

Availability may vary by variant/finish.

Installation & Maintenance
  • Standard under-sink connections; mounting hardware included
  • Pair with MSNAFIL or MSNAFIL PRO
  • Replace filters every 6 months; descale paired boiling tanks every 6 months
Warranty

Warranty covers repair or replacement of defective parts only when used with a registered Aqualogic system and maintained per schedule.


MSNAFIL — Standard Multi-Stage Filtration System

Overview

Four-stage filtration improves taste, odor, and everyday safety. Protects your boiling water system from limescale and reduces common contaminants.

Key Features
  • 4-Stage: 1) particulate pre-filter, 2) sediment, 3) carbon for chlorine/lead/silt taste & odor, 4) polyphosphate to reduce scale
  • Compatible with RO & most under-sink systems
  • Rated 1000 gallons @ 0.55 gpm
Specifications
Capacity: 1000 gallons
Flow rate: 0.55 gpm
Installation: standard under-sink twist-fit
Maintenance

Replace every 6 months (regardless of hardness) to maintain performance and help prevent bacterial growth.

Warranty

Proof of filter purchase every 6 months is required to maintain your system warranty. Warranty covers repair or replacement of defective parts only.

Compare MSNAFIL (Standard) vs MSNAFIL PRO (Advanced)
Feature / Contaminant MSNAFIL (Standard) MSNAFIL PRO (Advanced)
Chlorine taste & odor ✔️ ✔️
Lead ✔️ ✔️
Silt & sediment ✔️ ✔️
Scale reduction (polyphosphate) ✔️ ✔️
Fine microplastics ✔️
Bacteria ✔️
Norovirus ✔️
Volatile pharmaceuticals (TTHMs, MTBE, Phenytoin, Naproxen, Estrone, Ibuprofen) ✔️
Giardia & Cryptosporidium cysts ✔️
Asbestos fibers ✔️
Capacity / Flow 1000 gal @ 0.55 gpm 1500 gal, excellent flow
Micron / Media Multi-stage (carbon + polyphosphate) 0.2 µm nano-carbon block
Best for Everyday taste/odor, lead & scale Maximum purity (microplastics, bacteria, virus, pharma, cysts)

Replace either filter every 6 months. Keep receipts; 6-month replacement proof is required for warranty (repair or replacement of defective parts only).


MSNAFIL PRO — Advanced Multi-Stage Filtration System

Overview

Our highest-purity filter: the 0.2 µm nano-carbon block targets modern micro-contaminants while maintaining excellent flow and taste.

Key Features
  • Reduces fine microplastics, bacteria, norovirus
  • Reduces volatile pharmaceuticals (TTHMs, MTBE, Phenytoin, Naproxen, Estrone, Ibuprofen)
  • Reduces cysts (Giardia & Cryptosporidium) and asbestos fibers
  • Maintains chlorine, lead, silt reduction of Standard MSNAFIL
  • Use alone or in series with MSNAFIL for ultimate purity
  • Rated 1500 gallons; meets/exceeds NSF/ANSI 42 & 53 protocols
Specifications
Capacity: 1500 gallons
Media: 0.2 µm nano-carbon block
Installation: standard under-sink twist-fit
Maintenance

Replace every 6 months to maintain performance and help prevent bacterial growth.

Warranty

Proof of filter purchase every 6 months is required to maintain your system warranty. Warranty covers repair or replacement of defective parts only.


Aqualogic Maintenance Descale Pack (1-Year Supply)

Overview

Keep your tank efficient and scale-free with our complete kit — 1 bottle for 2 treatments (1 year), plus pipette, gloves, and safety glasses. Extra bottles sold separately.

Key Features
  • Removes mineral scale; maintains heating efficiency
  • Extends lifespan of tank and faucet
  • Easy pour-in process (~20 minutes)
  • Suitable for all Aqualogic tanks
Maintenance

Use every 6 months to prevent internal build-up and maintain peak performance.

Warranty

Warranty covers repair or replacement of defective parts only when used with a registered Aqualogic system.


Smart Leak Detector

Overview

Be Prepared! Protect your home and possessions from costly damage. The system monitors beneath your sink and automatically shuts off the water the moment moisture is detected.

Key Features
  • Automatic shut-off on moisture detection
  • Audio & LED alerts
  • Quick install with 1/4" & 3/8" quick-connect fittings
  • One-button reset; detects very small leaks early
  • Helps avoid damage and reduces water waste
Includes
  • Leak detector unit
  • 1/4" quick-connect fitting
  • 3/8" quick-connect fitting
  • User instructions
Warranty

Warranty covers repair or replacement of defective parts only when purchased with a registered Aqualogic system.


FAQs & Troubleshooting

My faucet has a slow flow — what should I check?
  • Replace the filter if it’s older than 6 months.
  • Ensure the inlet isolation valve is fully open.
  • Check for kinked hoses under the sink.
  • In hard-water areas, descale the tank and clean the faucet aerator.

Still slow? Contact support with your model and install photos.

Boiling water seems cooler than usual
  • Confirm the tank temperature is set correctly (up to 208°F).
  • Run a descaling cycle and retest.
There’s a taste/odor in my water
  • Replace the filter (every 6 months).
  • Flush for 2–3 minutes after installing a new filter.
  • Consider MSNAFIL PRO for advanced reduction (microplastics, pharma, cysts).
My tap drips after dispensing boiling water

Brief drips can be normal as pressure equalizes. Continuous dripping can indicate scale on the valve—run a descaling cycle.

Do I need a plumber to install?

Many customers DIY with standard tools. For complex kitchens or local code requirements, use a licensed plumber.

How do I keep my warranty valid?
  • Register within 30 days of purchase.
  • Change filters every 6 months and keep receipts.
  • Descale the tank every 6 months.

Warranty covers repair or replacement of defective parts only.