Shipping policy
Effective Date: 13/August/2025
We offer shipping within the United States. Please read the following to understand our processing times, delivery estimates, and conditions.
1) Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Processing times exclude weekends and public holidays.
2) Shipping Options & Delivery Estimates
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Free shipping may be available on qualifying orders (see cart or checkout for eligibility).
- Delivery times are estimates only and are not guaranteed.
3) Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking details. You can use this tracking number to follow your shipment’s progress.
4) Shipping Restrictions
- We currently do not ship to P.O. Boxes, Alaska, Hawaii, or U.S. territories.
- Shipping availability is limited to addresses within the contiguous United States.
5) Damages in Transit
If your order arrives damaged, please email returns@AquaLogicNT.com within 7 days of delivery. Include photos of the product and packaging so we can process a replacement or refund.
6) Incorrect Address / Undeliverable Packages
Please ensure your shipping address is accurate at checkout. AquaLogicNT is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses.